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Must be 100% original here are some example questions answered. 3. Describe in your own words the two types of variation that Dr. Shewart identified. Controlled variation (common cause) is variations that exist in the process that can only be changed by modification/change in the process. Uncontrolled variation (special cause) is variations that are not normal or routine to the process and are special circumstances that effect the process. 4. Which of Dr. Deming’s 14 points do you find the most interesting? Why? I find point # 5 as one of my most interesting because of the 5-S system. I find that if things are simplified and organized in a clean working environment then standardized for uniformity and practiced it leads to sustaining performance and quality that leads to profits and a happy workforce. I don’t think that anybody wants to work in a dirty, unorganized, double standard workplace. This leads for high stress and tension that will effect quality and worker performance and turn-around. I firmly believe that if you love what you do, you will never have to work again. 5. Describe an example from industry related to one of Dr. Deming’s 14 points. The institution of training on the job at my previous employer accomplished many things. One would include the addition of knowledge learned to better perform employees’ jobs better and safely. An even greater benefit accomplished was the sense of pride that each employee took with the new found information because they were treated with respect and felt cared about enough to take the time to present this information to them that also benefited their personal lives as well.