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Learning Goal: I’m working on a management writing question and need a sample draft to help me learn.Part 1: For this essay, you will explore both internal and external customer service and consider ways to provide excellent service to customers within an organization and outside the organization. Your essay should address the following questions:Explain your definition of internal customer service. How do you personally provide excellent internal customer service to your colleagues?
Explain your definition of external customer service. What is an example of an organization that you feel provides excellent external customer service? Describe this organization and how it provides excellent customer service.
How have social media and the Internet changed customer service? What suggestions can you give to an organization that is struggling with online customer service?
Your complete essay must be at least two pages in length. Adhere to APA Style when constructing this assignment, including in-text citations and references for all sources, if used. APA 7th edition and plagiarism check requiredPart 2:For this assignment, compare and contrast two communication techniques that can be used to improve employee trust and engagement. Feel free to use the channels or techniques discussed in “Communication Provides Foundation for Being a Best Place to Work” by Kathleen Skidmore-Williams—an article that is located in Unit IV Required Reading section—or feel free to research your own.Your assignment should include the components below:Explain why communication is essential in an organization.
Explain the ways that effective communication improves employee trust and engagement. Focus on comparing/contrasting two types of channels or techniques (e.g., on-site meetings, employee surveys, workshops).
Explain the types of situations where each channel or technique would be most effective. Provide examples and facts for your audience. Avoid simply offering an opinion; rely on valid, academic research.
APA format should be used. The assignment should be a minimum of three pages in length. Content, organization, and grammar/mechanics will be evaluated.